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We ship to 48 of the 50 United States, with the exceptions of Alaska and Hawaii. Unfortunately, we can only deliver to physical addresses and therefore cannot deliver to PO Boxes, and we do not deliver internationally at this time.
Orders placed by 4PM EST will usually ship within 1 business day. Expedited orders will normally arrive within 2-4 business days, and standard shipping orders will normally arrive within 4-8 business days. We provide free standard shipping for all orders of $50 or more. All other orders ship for a flat rate of $7.95 (standard) or $14.90 (expedited).
We hope that you and your Mooper will love your purchase, but we understand that sometimes items don't work out! We accept returns on unused and unworn (try-ons are ok! Real wear and tear not so much) products within 30 days of delivery. That said, it is important to us that all of our customers, and especially their Moopers, are 100% satisfied with our products.
If you are not happy with your order or experience any issues with your product, please reach out to us at help@moopers.com so that we can help. If you would like to start a return, you can visit moopers.com/returns and the system will provide you with a prepaid shipping label to send your item back. Once your item is received, a refund or exchange (your choice) will be processed. For any questions throughout your return process, our team is always here to help - you can contact them at help@moopers.com.
